Refund Policy

Thank you for shopping with us! We strive to provide you with the best shopping experience. Please review our refund policy below for information on how we handle returns and refunds.

1. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped.
Once an order has been shipped, we are unable to cancel it. Please refer to our Returns and Exchanges section for further details.

2. Returns and Exchanges

We do not accept returns on items unless the product is defective, damaged, or incorrect.
As our products are shipped directly from our suppliers in China, returns are not feasible for change-of-mind purchases or incorrect size/color selection.
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of receiving your order with a photo of the product and packaging.
If we determine that the product is damaged or defective, we will offer you a full refund or send a replacement, depending on the circumstances.

3. Refunds

Refunds will only be issued for defective, damaged, or incorrect items.
If you are eligible for a refund, we will process it within 7-10 business days from the date we approve your refund request.
The refund will be credited back to your original payment method, depending on your payment provider.
Please note that shipping fees are non-refundable unless the refund is due to an error on our part (e.g., sending the wrong product or a damaged item).

4. Return Shipping Costs

If your return is due to an error on our part (e.g., receiving a defective or incorrect item), we will cover the return shipping costs.
If the return is due to a change of mind or incorrect selection (e.g., size or color), you will be responsible for the return shipping costs.

5. Order Issues

If you experience an issue with your order, such as missing items or delivery delays, please contact us within 7 days of receiving your shipment. We will assist you in resolving the problem.
For missing items, we may need to confirm the delivery status with the carrier, and once verified, we will process a refund or reshipment accordingly.

6. Exceptions

Please be aware that certain items may not be eligible for refunds, including but not limited to:
- Products that have been used, altered, or damaged after delivery.
- Products returned outside the eligible time frame of 7 days from delivery.
- Products that were purchased on final sale or discounted items, if indicated as non-refundable.

7. How to Request a Refund or Exchange

To request a refund or exchange, please contact our customer service team at [email address] with the following information:
- Your order number.
- A description of the issue and any supporting images (e.g., damaged product).
- Your preference for a refund or replacement.
Our team will respond to your request and guide you through the next steps.

8. Shipping and Delivery Delays

Please note that delivery times may vary due to factors beyond our control, such as customs processing and shipping delays.
While we do our best to ensure timely delivery, we cannot guarantee delivery dates. Refunds will not be issued for shipping delays or for items that are delayed due to customs clearance.

9. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

What's Up Bub?
Email: whatsupbubstore@gmail.com